By Jessica Laporte and Shannon Smith
SOIL has learned that successful operational transitions don’t necessarily come in one shape or size. They can be gradual, sudden, planned, or accidental. In the case of SOIL's decision to transition away from door-to-door payment collection for EkoLakay towards mobile payments, each SOIL office took different approaches, both of which led to significant progress.
Why Mobile Money?
As you can imagine, door-to-door payment collection is time consuming and costly for SOIL and oftentimes is inconvenient for EkoLakay customers. With this in mind, SOIL decided to introduce mobile payments into EkoLakay’s ...