CBS Toilet

Generating Evidence to Improve Customer Payment Behavior Interventions for CBS Service in Haiti

In April 2022, SOIL launched a new research project in partnership with Appleseed, a behavioral research agency, to better understand and evaluate customer payment behavior, and develop strategies on how to encourage EkoLakay household sanitation customers to regularly pay the monthly fee for the....

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SOIL team meeting

Behind the Scenes at SOIL: Four Operational Updates

Following a collaboration with a process redesign consultant, SOIL’s EkoLakay team in northern Haiti has been hard at work on operational improvements to build strong foundations for growth in Cap-Haitïen. Our primary objective is for SOIL to ensure we have the systems in place to work as....

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EkoLakay team members with customer

Moving on Mobile Payments

SOIL has learned that successful operational transitions don’t necessarily come in one shape or size. They can be gradual, sudden, planned, or accidental. In the case of SOIL's decision to transition away from door-to-door payment collection for EkoLakay towards mobile payments, each SOIL office....

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Algate & Yvrose

Racing Our Way to A Sustainable City-Wide Sanitation Service

SOIL team members Algate & Yvrose Let’s call it the “fill your container challenge,” (which, let me assure you, is quite different from the ice bucket challenge. You would not want to dump these containers over your head). Over the past two months, 16 of SOIL's EkoLakay sales staff were competing as....

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Awards